Contact Phone Guide Hub
Phone Guide Hub is operated by a small editorial team. We do not accept enrollment applications and we cannot check the status of an existing Lifeline application. For those questions, please contact USAC directly — see below.
Editorial corrections
If you spot an error in any of our state, carrier, or program pages — an outdated phone number, a carrier no longer enrolling in your state, an eligibility threshold that has been updated by USAC — please email editorial@phoneguidehub.com with the URL and a description of the issue. We update the site whenever USAC publishes new program materials.
Carrier and partnership inquiries
Lifeline / ACP carriers, state agencies, or community organizations who would like to add or update a listing should email partners@phoneguidehub.com. We will respond within five business days. As a reminder, Phone Guide Hub is editorially independent — we do not exchange paid placements for favorable coverage.
Accessibility
This site is designed for legibility on low-cost devices and slow connections. If you encounter an accessibility issue — keyboard navigation, screen reader labelling, color contrast — please tell us at accessibility@phoneguidehub.com and we’ll fix it.
Where to direct enrollment questions
- Lifeline Support Center (USAC): 1-800-234-9473 — application status, recertification, household worksheet help.
- USAC online portal: lifelinesupport.org — apply, recertify, transfer benefit.
- FCC ACP page: fcc.gov/acp — historical ACP information.
- Carrier customer service: see the carrier directory for each provider’s toll-free number.