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Assurance Wireless in West Virginia — free phone & Lifeline plan

West Virginia T-Mobile network 25 GB monthly Lifeline & ACP participant

Carrier
Assurance Wireless
State
West Virginia
Network
T-Mobile
Monthly data
25 GB
Talk / Text
Unlimited / Unlimited
Free phone
Android smartphone (model varies)
Enroll by phone
1-888-321-5880

Assurance Wireless is one of the federally approved Lifeline carriers actively enrolling residents of West Virginia. Qualifying West Virginia households receive a free smartphone, 25 GB of monthly high-speed data on the T-Mobile network, plus unlimited talk and text — at no cost, with no contract and no recurring monthly bill. This guide explains exactly what you receive, how to confirm you qualify in West Virginia, and how to enroll step by step.

Assurance Wireless is operated by T-Mobile (originally a Virgin Mobile USA brand). Service runs on the T-Mobile network. Assurance is one of the most widely available free-phone carriers, active in nearly every state, and historically among the most aggressive in offering free smartphones with no out-of-pocket cost.

What you get with Assurance Wireless in West Virginia

The Assurance Wireless Lifeline plan in West Virginia includes a free smartphone for first-time enrollees and a monthly service allotment that, in practice, costs you $0. The federal Lifeline subsidy of $9.25 per month ($34.25 on Tribal lands) is applied directly to your Assurance Wireless account — you never receive an invoice. Specifically, the plan delivers:

  • 25 GB of high-speed data per month on the T-Mobile network
  • Unlimited domestic voice minutes
  • Unlimited SMS / MMS messaging
  • Mobile hotspot capability on most shipped Android devices (subject to monthly data allowance)
  • Free 911 / E911 service — even if your monthly data allowance is exhausted

After you exhaust the high-speed data allotment in a given month, most carriers either pause data until the next billing cycle or throttle to lower 2G/3G speeds — confirm Assurance Wireless's current overage policy when you enroll. Voice and SMS remain unlimited regardless of data usage.

Free phones currently shipped to West Virginia enrollees

Assurance Wireless rotates inventory based on what's available from its hardware suppliers. Below are the device models Assurance Wireless has commonly shipped to West Virginia enrollees in recent months:

  • Samsung Galaxy A13
  • Motorola Moto G Pure
  • Motorola Moto G Power
  • Nokia C100

The model you actually receive depends on what Assurance Wireless has in stock for West Virginia on the day your application is approved. If you have a strong preference for a specific model, call 1-888-321-5880 before applying to confirm availability. For a broader reference of every smartphone Lifeline carriers ship in 2025, see free phones offered by Lifeline carriers.

Eligibility for West Virginia residents

You qualify for the Assurance Wireless free phone program in West Virginia if you meet the federal Lifeline eligibility rules, which are the same in every state. There are two paths:

  • Program-based. You currently participate in any of: SNAP / EBT (food stamps), Medicaid, Supplemental Security Income (SSI), Federal Public Housing Assistance (Section 8), the Veterans Pension and Survivors Benefit, or — for Tribal residents — Bureau of Indian Affairs General Assistance, Tribal TANF, the Food Distribution Program on Indian Reservations, or Tribal Head Start (income-based). See the full list on the eligibility page.
  • Income-based. Your household total annual income is at or below 135% of the federal poverty guideline. For 2025 that is roughly $20,331 for a one-person household and $42,120 for a family of four. See 2025 income limits for the full table.

Only one Lifeline benefit is allowed per household. A household is everyone living at the same address who shares income and expenses. If two unrelated adults share an apartment but maintain separate finances, both can qualify — you'll be asked to certify this on the household worksheet that the National Verifier provides. West Virginia has a high Lifeline penetration rate due to a large population qualifying through SNAP and SSI.

How to apply for Assurance Wireless in West Virginia

  1. Gather documents. Government-issued photo ID, a recent piece of mail confirming your West Virginia address, and either a benefit letter (SNAP / Medicaid card / SSI award letter / Section 8 letter) or proof of income (last year's tax return or three consecutive paystubs).
  2. Open the official enrollment page at assurancewireless.com. Always go to the carrier's own website. We do not collect applications on this site.
  3. Complete the National Verifier check. The carrier's application form will route your information through USAC's National Verifier, which confirms your eligibility automatically. In West Virginia this is typically same-day.
  4. Choose a phone number and a free device from the available inventory. You can also port your existing number from another carrier if you'd rather not change it.
  5. Wait for shipping. Your free phone and SIM card typically arrive in West Virginia within 5–10 business days. Activate by following the included instructions, or call 1-888-321-5880 if you need help.

After you're enrolled with Assurance Wireless in West Virginia

Once your Assurance Wireless service is active, two things to remember. First, you must use the line at least once every 30 days to keep it active — a single text or call counts. Lifeline rules deactivate dormant lines automatically after 30 days of non-use. Second, you'll need to recertify your eligibility once a year. USAC mails a reminder; you can complete the form online in five minutes at lifelinesupport.org or read the recertification guide.

If you move within West Virginia, just update your address with Assurance Wireless — your service follows you. If you move to another state, confirm whether Assurance Wireless serves your new state. If not, you can transfer the Lifeline benefit to a new approved provider.

Assurance Wireless coverage and customer service

Assurance Wireless rides on the T-Mobile. If those underlying networks have coverage at your West Virginia home address, your Assurance Wireless service will too. The fastest way to confirm coverage is to look up your zip code on the underlying carrier's coverage map, since Lifeline service uses the same towers and the same speeds as the host carrier's paid plans. For network or billing questions specific to West Virginia, call 1-888-321-5880 or visit assurancewireless.com.

Other carriers serving West Virginia

If Assurance Wireless's network coverage doesn't reach your West Virginia address, here are the other Lifeline carriers active in West Virginia:

Assurance Wireless in other states

Assurance Wireless also operates Lifeline service in: